Choose Your
Perfect Plan
Try Pro free for 14 days. No credit card required. Upgrade or cancel anytime.
500+ businesses trust Collow AI
Starter
Billed monthly
Perfect for individuals and small businesses getting started.
- 1 AI Assistant
- 1 Widget
- 1,000 AI messages/month
- 1 Team Seat
- 5 Knowledge Sources
- Standard RAG
- Dense Vector Retrieval
- Knowledge Search
- Document Uploads
- Website Crawling
Pro
Billed monthly
Everything you need to scale your customer support.
- 3 AI Assistants
- 3 Widgets
- 5,000 AI messages/month
- 5 Team Seats
- 25 Knowledge Sources
- Standard RAG
- Dense Vector Retrieval
- Knowledge Search
- Document Uploads
- Website Crawling
Agency
Billed monthly
For agencies and teams that need maximum capacity with fair-use protection.
- Unlimited AI Assistants*
- Unlimited Widgets*
- 200,000 AI messages/month (soft ceiling)*
- Unlimited Team Seats*
- Unlimited Knowledge Sources*
- Standard RAG
- Dense Vector Retrieval
- Knowledge Search
- Document Uploads
- Website Crawling
Feature Comparison
| Feature | Starter | Pro | Agency |
|---|---|---|---|
| AI Assistants | 1 | 3 | Unlimited* |
| Widgets | 1 | 3 | Unlimited* |
| AI messages/month | 1,000 | 5,000 | 200,000/mo* |
| Team Seats | 1 | 5 | Unlimited* |
| Knowledge Sources | 5 | 25 | Unlimited* |
| Standard RAG | ✓ | ✓ | ✓ |
| Dense Vector Retrieval | ✓ | ✓ | ✓ |
| Knowledge Search | ✓ | ✓ | ✓ |
| Document Uploads | ✓ | ✓ | ✓ |
| Website Crawling | ✓ | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ | ✓ |
| CRM Integrations | — | 3 | Unlimited |
| Chat History by visitor email | — | ✓ | ✓ |
| Conversation History | ✓ | ✓ | ✓ |
| Chat Analytics | Basic | Advanced | Advanced |
| Custom AI Assistant Configuration | ✓ | ✓ | Advanced |
| Widget Customization | Basic | Advanced | Advanced |
| Remove AI Branding | — | ✓ | ✓ |
| Custom CSS | — | ✓ | ✓ |
| Team Collaboration | — | ✓ | ✓ |
| Admin/Management Controls | Basic | Advanced | Full |
| API Access | — | — | ✓ |
| Second Brain | Not included | Guided | Full |
| Enrichment Units/month | 0 | 500 | 5,000 |
| Active Enriched Sources | 0 | 10 max | Advanced |
| Relationship Depth | — | 2 | 4 |
| Selective Enrichment | — | ✓ | ✓ |
| Advanced Relationships | — | Limited | ✓ |
| Advanced Enrichment Controls | — | Limited | ✓ |
| Full Second Brain Controls | — | — | ✓ |
| Multi-source Reasoning | — | Guided | Advanced |
| Source Relationships | — | Limited | Advanced |
| AI-powered Knowledge Organization | Basic | Advanced | Full |
| Client Workspaces | — | — | ✓ |
| Fair-use Protection | ✓ | ✓ | ✓ |
| Support | Priority | Priority |
Frequently Asked Questions
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) through our secure payment processor, Polar.sh.
Can I change my plan later?
Yes! You can upgrade or downgrade your plan at any time from your dashboard. Changes take effect immediately with prorated billing.
Is there a free trial?
Yes! Try Pro free for 14 days — no credit card required. Explore all Pro features before you buy.
What happens when I reach my message limit?
Your AI assistant will continue to work but may be rate-limited. We'll notify you when you're approaching your limit so you can upgrade if needed. Agency plan has a 200,000/month soft ceiling with fair-use protections.
Do you offer refunds?
We offer a 30-day money-back guarantee. If you're not satisfied, contact support for a full refund.
How does yearly billing work?
With yearly billing, you pay upfront for the full year and save 17% compared to monthly billing. You can cancel anytime and receive a prorated refund.
What's the difference between Guided and Full Second Brain?
Guided Second Brain (Pro) provides 500 enrichment units/month, up to 10 active enriched sources, relationship depth of 2, and limited advanced controls. Full Second Brain (Agency) provides 5,000 enrichment units/month, advanced active enriched sources, relationship depth of 4, and full advanced relationships/enrichment controls.
What does 'Unlimited*' mean for Agency plan?
Unlimited means no commercially advertised limit on assistants, widgets, team seats, or knowledge sources. Fair-use protections still apply including token limits, context limits, concurrency limits, crawl limits, API rate limits, and abuse protection.