Privacy Policy
Last updated: June 28, 2026
Introduction
CollowAI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.
Information We Collect
We collect information you provide directly to us when you create an account, use our services, or communicate with us. This includes your name, email address, billing information, and any content you upload to the platform (documents, database connections, knowledge base content). We also collect usage data such as browser type, device information, and interaction patterns to improve our service.
How We Use Your Information
We use the information we collect to provide, maintain, and improve our services; process transactions; send you technical notices and support messages; and respond to your comments and questions. Your uploaded data is used exclusively to power your AI assistants and is never used to train general AI models.
Data Security
We implement industry-standard security measures including encryption in transit (TLS 1.3) and at rest (AES-256), regular security audits, access controls, and infrastructure monitoring. All data is stored in secure data centers with physical security and environmental monitoring.
Data Retention
We retain your data for as long as your account is active or as needed to provide you services. You may delete your data at any time through the dashboard. Upon account deletion, we will remove your data within 30 days, except where required by law.
Third-Party Services
We use trusted third-party services for payment processing (Polar.sh), email delivery, and infrastructure. These services have access to information only as needed to perform their functions and are contractually obligated to protect your data.
Your Rights
You have the right to access, correct, or delete your personal data. You may also request a copy of all data we hold about you. For GDPR compliance, you have the right to data portability and the right to object to processing. Contact us at privacy@collowai.com to exercise these rights.
Children's Privacy
Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy, please contact us at privacy@collowai.com or through our contact page.