Refund Policy

This Refund Policy explains how refunds are handled for purchases made directly through CollowAI. We review refund requests fairly and objectively. This policy applies to subscriptions purchased directly from CollowAI and processed by Polar.sh as our Merchant of Record.

Customers may request a refund within 14 calendar days of the initial purchase. This applies only to the first purchase of a subscription.

Eligible refund requests are reviewed individually.

Refund requests may be approved when:

• You purchased directly through CollowAI.
• Your request is submitted within 14 days of the initial purchase.
• You provide enough information for us to review your request.
• Your request does not violate our Terms of Service or Acceptable Use Policy.

The following situations are generally not eligible for a refund:

• Subscription renewals.
• Requests submitted more than 14 days after the initial purchase.
• Accounts suspended for policy violations.
• Fraudulent activity.
• Abuse of the refund policy.
• Chargeback abuse.
• Custom services.

To request a refund, email our support team at refund@collowai.com. Please include the following information to help us review your request more efficiently:

• Account email
• Invoice number (if available)
• Reason for the request

There is no need to contact us through any other channel; a single email to refund@collowai.com is all it takes to start the process.

How we review requests:

1. 1You send your refund request by email to refund@collowai.com.
2. 2Our team reviews the request.
3. 3Additional information may be requested if needed.
4. 4We communicate our decision by email.
5. 5If approved, the refund is processed through Polar.

Review normally takes 2–5 business days.

Approved refunds may be issued as full or partial refunds depending on the circumstances.

Payments are processed securely by Polar.sh as our Merchant of Record. Approved refunds are issued through Polar to the original payment method.

Processing times depend on your bank and card provider.

Cancelling your subscription and requesting a refund are two separate things.

Cancelling a subscription stops future renewals. It does not automatically refund previous payments.

If you cancel but have a question about a recent charge, email refund@collowai.com and we will review your request.

After a refund is approved, it is sent through Polar to the original payment method. Banks may require approximately 5–10 business days to complete processing. Actual timing can vary depending on your bank and card provider.

We believe refund requests should be handled fairly, respectfully, and in good faith. If CollowAI isn't the right fit for you during the eligible refund period, we will review your request objectively.

If you have any questions about this Refund Policy, email refund@collowai.com and our support team will be happy to help.