What Your Support Assistant Can Do
Built to Turn Your Knowledge Into Support
Connect your website, upload documents, connect databases. Deploy an AI assistant that answers from your data.
AI Support Assistant
A conversational assistant that answers customer questions using your business knowledge. It learns from your website, documents, and FAQs to give accurate, on-brand responses.
- Form-based assistant builder
- Pre-built templates for common use cases
- Custom personality and tone settings
- Multi-language responses
Business Knowledge
Connect your website, upload PDFs and documents, or add FAQs directly. Your assistant uses what your business already knows, no manual training required.
- PDF, DOCX, TXT, CSV, Markdown support
- URL crawling and indexing
- FAQ document import (PDF, DOCX, text)
- Automatic content chunking and embedding
Second Brain
Your AI builds a structured knowledge graph (entities, facts, topics, and relationships) from your documents to answer complex questions with precision.
- Entity extraction (people, products, organizations)
- Fact extraction (claims, relationships, attributes)
- Topic hierarchy and knowledge graph
- Conflict detection and resolution
Brand Customization
Match your colors, logo, and tone. Your assistant looks and sounds like your business, not a generic chatbot.
- Custom colors and themes
- Logo and avatar upload
- Font selection
- Welcome message and greeting customization
Add to Your Website
One line of code. Paste it into any website (WordPress, Shopify, Wix, or custom) and your assistant is live.
- Single script tag embed
- Works via embed code on any platform
- Responsive widget design
- Customizable position and size
See What Customers Ask
View real conversations, popular questions, and unanswered topics. Use insights to improve your knowledge and support over time.
- Customer satisfaction tracking
- Popular questions dashboard
- Unanswered questions logged
- Usage and conversion metrics
Team Management
Invite team members, assign roles, and manage your AI assistant together. Multiple people can update knowledge and review conversations.
- Role-based access control
- Team invite system
- Collaborative assistant management
- Activity logs and audit trail
Human Handoff
When the AI can't confidently answer, it hands off to your team with full conversation context, so customers aren't left repeating themselves.
- Automatic escalation triggers
- Full conversation context transfer
- Real-time notifications
- Smooth customer experience
Integrations
Connect to the tools you already use: CRM, communication, storage, and automation platforms.
- CRM integrations (HubSpot, Salesforce)
- Communication (Slack, email)
- Automation (Zapier, webhooks)
- API access (Agency plan)
Why Teams Choose CollowAI
No technical knowledge required. No coding. Works with any website. Deploy in minutes.